Posts Tagged 'liaison'

Reflections of … liaisonship

Like many libraries we are going through a revisioning process at UNCG University Libraries. Specifically, we are examining our current liaison model to understand how it functions and where to go with it in the future. Steve Cramer has written a bit on this including a description of the current stage in the process. You can read more about the questionnaire they sent out.

Yesterday I was answering the questionnaire (yay! procrastination!) and while I am opinionated, I had trouble with this one. Why? Well, the one thing I do in my job that has had the highest impact on my liaison role (teaching a class on world politics) is not considered part of my job (being a librarian).  So, how do I say that this is important when it is officially disqualified?

  • I’ve used numbers – My consult stats have doubled since I started teaching.
  • I’ve used faculty comments – The professors see me as more of a departmental colleague than before.
  • I’ve used narrative descriptions of my work – I fundamentally know that I am a better Political Science librarian because I understand the field and can both find sources effectively and help students fit those sources in the broader context of political science. This knowledge doesn’t just come from the degrees I got over 10-20 years ago. It comes from teaching this stuff and reading in my field currently.

I’ve run out of options on proving value, but I’m going to say it again in my answers to this questionnaire. I think maybe tying it into the larger picture of the subject expert may help. The questionnaire asks which responsibilities you feel need additional time. For me, I could do more continuing education within my fields.  I wrote:

I would like to devote more time to learning about data resources and continuing education in my subject specialty (keeping up with the literature and the trends in the field). Since teaching my class I have become more convinced that it is critical that we know our specialties and not just from a resource perspective. In other words, we can’t just know where to look for articles (i.e. which database) or how to search. We need to know what the major debates and concerns in the disciplines are to be able to provide added-value assistance. We aren’t here just to email the faculty every so often. We were hired for our knowledge beyond basic librarianship.

Someone told me that I should just go back and get my PhD because I wanted to do political science and not librarianship. I’ve definitely thought long and hard about that option, but the truth is, I like being a librarian. I like this profession. I like that its mission is to help people find and understand the information around them. But, I knew coming into the profession that I had additional skills and knowledge to provide and that I wanted to work in those areas. If I have the ability and training necessary to teach in a discipline, why should that be in competition with my work as a librarian? In my experience, teaching and subject knowledge is the added-value that makes me a better resource than a database, or dare I say it, Google.

And the title should be sung to Reflections by The Supremes … Dig those outfits.

libraryland learning (summer edition)

I love talking with my students, faculty, and colleagues, but sometimes I need an infusion of fresh ideas and adventures. That’s why I love summertime. Two major conferences take place in May and June (IASSIST and ALA). Plus everyone reserves the summer months for workshops and off-campus meetings. These may seem like frivolous things to an outsider (or my non-libraryland partner), but I am better able to do and more excited about my job after a fresh infusion of networking and learning.

Take for instance our workshop last week. UNCG’s Liaison Task Force has been asked to look at our liaison duties and develop a possible model for the future. The problem right now is that our workloads have increased dramatically, but we haven’t had an increase in staffing. Same as everywhere, right? Well, we’ve been talking about this issue for a while and haven’t decided anything. Luckily the task force was asked to benchmark with other schools. Rather than just calling up Wake Forest and asking them “Hey, how do you do it?” Steve Cramer called together a joint meeting with the key players from Wake Forest and liaisons from UNCG.

UNCG and WFU Liaison Meeting

The session started off with us brainstorming all of the things we do as liaisons onto sticky notes, and then Roz Tedford and I then grouped them into categories like consultations, faculty outreach, teaching, etc. Next we talked about our workloads with most tasks increasing in work time spent on them.

The category “keeping with the subject area”, which means reading key journals and staying abreast of new research, is an area in decline. Very unfortunate considering we are subject specialists too, in my opinion. I wonder if this is the area to examine in the future: a divide between the liaison (someone who does more outreach tasks or maintains gobi aerts) and subject specialists (someone who can teach upper-level classes and do in-depth consultations). This model wouldn’t be a return to the bibliographer approach; neither the liaison nor the subject specialist would be devoted to just collections. Of course you could have one person be both, but that is more difficult for the bigger departments. I guess the real key is having a flexible system rather than just assuming a one-size-fits-all approach to liaison roles.

The meeting wrapped up with a brainstorming session on what we can do about this issue. In my small group were two tech services librarians who are also liaisons. They expressed discomfort with their expanding duties as liaisons because they felt their primary job duties were suffering. This brought up the tension between specialization and generalization. At UNCG we tend to assume our liaisons are generalists who can move easily between collection work and teaching/patron interactions. It assumes someone with no teaching experience can (and should) teach. Likewise someone with no collections experience can and should do collection duties. The problem I have with that assumption is that it seems to denigrate those tasks. I am not the best collections person, I’m a pretty good teacher. I’ve been doing it for a few years now. Plus (and this is key) I’ve trained and reflected and trained more to get better at it. It is something that I see as being integral to my job so I’ve put extra effort into it. I can’t say the same thing about collections. Does that mean I can’t get better at collections? No, I can train and reflect in that area too. But then we get back to the workload/time issue. When do I get better at a skill I use sparingly? And would putting my time into collections even be useful to the library in the long run, especially if it takes time away from public services (what I do best)?

So, that is where the meeting ended. The conversation will continue this summer, but the important outcome is that we are sharing ideas and thinking through our strengths, our weaknesses, and where we have room for improvement. And that is what summertime should be about!

As I mentioned I have a lot on my plate this summer. Below are the upcoming workshops if you are interested. I will try to blog reflections on each.

May 14-16: Office of Undergraduate Research Workshop on integrating research into undergraduate classes

May 17: Business Librarianship in NC workshop

May 18: NCBIG workshop on assessing library instruction sessions

May 21: NC-LITe meeting (Library Instructional Technology group)

June 1: NCLA Government Resources Section meeting on ASERL and the Census

June 6-8: IASSIST in DC!

June 14: Metrolina Library Instruction Conference

June 22-25: American Library Association annual conference in Anaheim

And then in July I will take vacation. I will not check email. I will sit back and unwind. I promise.

ACRL, embeddedness, and consultation madness

Just finished up my second ever virtual conference presentation at the national level. Jenny and I unfortunately had some technical issues, but they didn’t start until about 3/4ths of the way into the session. Hopefully people found it interesting; hopefully they will get in touch with us if they want to discuss. I definitely miss the discussion and networking opportunities of IRL conferences. Virtual sessions are great for learning, but can be difficult for idea sharing. Twitter definitely has been a great tool for the back channel talking though.

I’m attending the virtual conference, but won’t be able to catch much today. We have entered a second mid-term period, and our students are living in libraryland. I have three consultations and an office hour, so we will see how much ACRL-ing I get in.

Here are our slides if you are interested. Feel free to get in touch (or comment here) if you have any questions.

In-house librarian

In-House Librarian is my de facto new title (in addition to Data Services Librarian). For now, it is still informal, someone used it and it stuck, but it works. So, what’s the story behind the new title? Read on…

The past two years I have been the library liaison to the oldest residential college in NC, the Warren Ashby Residential College (ARC). I volunteered because Ashby is a fun place, and the students are intelligent and engaged. Plus I took classes there when I was an undergraduate and spent countless hours with the Fousters. I was never an official student–I was a commuter and didn’t take the core classes–but it was a home away from my parent’s home many times. The ARC borrows from Oxford and Cambridge where students take classes with each other in the hall where they live. Also, like the U Michigan model, these students participate in the governance of the hall.

So, I became the library liaison when the library started appointing liaisons to student groups. Mostly the liaisons serve as contacts for library services; we send email announcements for game nights, etc. We will also sometimes give presentations. At least this was the mode for the past two years.

Then, ARC got a new director. She wanted to explore ways to intensify the research focus on the college and to provide more in-house support to the students. A few of us from reference had a brainstorming session with her where we came up with some ideas: 1) librarian office hours in the college; 2) training a res college student to be a “first responder” for research needs; and 3) in-house faculty training on info lit principles.

So, I became the In-House Librarian for ARC. The director considers me part of the team, and I have been participating in staff meetings and the orientation events. I will have office hours two hours a week in the early part of the semester with four to five during exam periods. I am going to train an ARC student to be another support person for library services and resources. She won’t be expected to provide research help, but to point students in the right directions. I’ll also be the point person for ARC faculty who want to incorporate library research.

I’m excited about the possibilities for this new role as it is embedded librarianship at its most extreme. I hope the students and even the faculty benefit from it. Plus, it demonstrates a real innovative touch for the library to participate in this. Admittedly I have been a bit worried about the time I will need to spend only on this project. My supervisor gave me a release from some reference desk hours, which will help quite a bit. And everyone in reference has been supportive. We talked about having a rotating cast of librarians for the office hours, but I doubt the students would respond well, especially at a place like ARC where the students are accustomed to working with a small group of faculty. Ultimately though it is a grand experiment–perfect for a place that used to be called the “Experimental College”, and I am thrilled to be doing this.

More to come soon!


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